Delivery Policy

Shipping & Delivery Policy

This Shipping & Delivery Policy is published in accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020 as applicable in India. This policy outlines how items—digital or physical—are delivered to members participating in the PointsDojo community's trading system.

1. Scope of Deliverables

PointsDojo provides a platform for verified members to trade digital goods such as:

  • Airline Miles
  • Hotel Points
  • Travel or Gift Vouchers
  • Other reward-based codes or entitlements

Occasionally, physical items like voucher cards or gift boxes may be exchanged directly between users.

2. Digital Goods Delivery

  • Digital goods (e.g., codes, e-vouchers) are delivered electronically through Discord DMs, registered email ID, or via SMS.
  • Buyers and sellers are advised to agree in advance on the delivery method and timeline.
  • Expected delivery time is 24–48 hours post-payment, unless mutually agreed otherwise.
  • Users must ensure email and phone number submitted during verification are active and accessible.

3. Physical Delivery (if applicable)

  • If a trade involves physical delivery of items, the seller must use a trusted and trackable courier partner (e.g., India Post, DTDC, BlueDart).
  • A tracking number must be shared with the buyer within 24 hours of dispatch.
  • Estimated delivery timelines range from 3 to 7 business days, depending on location.
  • All delivery charges (if applicable) must be communicated by the seller in the trade post.

4. Non-Delivery, Delay & Disputes

  • In the event of a delay or non-receipt, the buyer must first contact the seller directly.
  • If the matter remains unresolved for more than 48 hours, the buyer should contact the PointsDojo moderation team.
  • The moderation team will review the matter; however, PointsDojo is not liable for loss/damages resulting from member-to-member trades.

5. Verification, Responsibility & Risk

  • All members must complete the verification process and agree to trade rules before accessing the platform.
  • PointsDojo does not act as an intermediary, broker, or reseller. All trades are directly between individuals.
  • Each member is fully responsible for verifying the identity and authenticity of the counterparty before proceeding.
  • PointsDojo is not liable for issues including but not limited to: item not as described, incorrect delivery, fraudulent behavior, or delays.

6. Legal Compliance

  • All users are expected to comply with applicable Indian laws and avoid trading in prohibited or regulated goods.
  • Personal data collected during verification is stored securely and used solely for community safety and dispute resolution, as per our Privacy Policy.

7. Contact for Issues

If you experience delivery issues or have concerns related to this policy, please contact us at:

📧 trades@pointsdojo.com
🗨️ Or raise a ticket in the #support channel on our Discord server.

This Shipping & Delivery Policy may be updated periodically. It is the responsibility of users to review it before engaging in trade. By participating in a trade, you agree to the terms listed above.